Senior Mobile Experience Specialist

T-Mobile US Inc.; Huntington Station (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use new systems and tools, partner with Customer Service and Engineering, and help drive a one-stop resolution for customer needs with a focus on selling and service excellence. You’ll participate in curated training to deepen expertise, grow professionally, and contribute to a team-based culture that rewards experience and store results.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use new systems and tools, partner with Customer Service and Engineering, and help drive a one-stop resolution for customer needs with a focus on selling and service excellence. You’ll participate in curated training to deepen expertise, grow professionally, and contribute to a team-based culture that rewards experience and store results.