Senior Mobile Expert: Customer Experience Lead

T-Mobile US Inc.; Indianapolis (IN); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Zusammenfassung

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail experience in company-owned stores. You will use new systems and a product roadmap to resolve customer needs from research to resolution while collaborating with peers in Customer Service and Engineering.

You will receive curated training to enhance expertise and ongoing development in a team-driven environment that rewards performance and store results. This is a dynamic, growth-oriented role.

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert role preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and become SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Authorized to work in US

Ausbildung

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Jobbeschreibung

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail experience in company-owned stores. You will use new systems and a product roadmap to resolve customer needs from research to resolution while collaborating with peers in Customer Service and Engineering.

You will receive curated training to enhance expertise and ongoing development in a team-driven environment that rewards performance and store results. This is a dynamic, growth-oriented role.