Senior Mobile Expert - Customer-Driven Tech & Sales Leader

tmobile; Gresham (OR); On-site; USD 66,000 - 72,000; Full time

Job summary

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service with retail expertise. You will work with cross-functional teams, leveraging new systems, tools, and a product roadmap tailored for these locations to resolve customer pain points efficiently.

Successful candidates will undergo curated training, enjoy a team-based culture, and have opportunities for growth within a dynamic retail environment.

Qualifications

• Strong communication skills with customers
• Ability to resolve issues in one interaction
• Willingness to engage in ongoing product training

Responsibilities

• Sell appropriate products, features, and services based on customer needs
• Resolve customer pain points using in-store systems and tools
• Complete ongoing training to become SME for T-Mobile
• Leverage digital tools in interactions and onboarding
• Collaborate to foster a sales-and-service culture

Skills

Communication

Customer Service

Multitasking

Sales

Product Knowledge

Teamwork

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service with retail expertise. You will work with cross-functional teams, leveraging new systems, tools, and a product roadmap tailored for these locations to resolve customer pain points efficiently.

Successful candidates will undergo curated training, enjoy a team-based culture, and have opportunities for growth within a dynamic retail environment.