Senior Mobile Expert - Bilingual Spanish Preferred

T-Mobile; Los Angeles (CA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will solve customer needs from research to resolution, leveraging new tools and a product roadmap designed for these locations.

Collaborate with peers in Customer Service and Engineering to create a one-stop resolution experience. You will receive curated training to grow your expertise in a team-based culture that rewards performance and store results.

Qualifications

• Customer Service skills to create world class shopping experiences.
• Retail sales experience in high volume environments.
• Strong organization, multitasking, communication and attention to detail.
• Ability to acclimate and train new retail staff for events and environments.
• Basic math proficiency and calculator use.
• Must pass certification and recertification processes.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Attention to detail

Training

Mathematics

Certification

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will solve customer needs from research to resolution, leveraging new tools and a product roadmap designed for these locations.

Collaborate with peers in Customer Service and Engineering to create a one-stop resolution experience. You will receive curated training to grow your expertise in a team-based culture that rewards performance and store results.