Bilingual Mobile Expert: Elevate Customer Experience

T-Mobile; New York (NY); On-site; USD 77,000 - 83,000; Full time

Benefits offered by this job

Stock grants

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Parental leave

Tuition assistance

Job summary

T-Mobile is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in Experience stores. You will solve customer needs from research to resolution using new systems, collaborating with Customer Service and Engineering, and driving ongoing development in a team-based culture.

You will engage customers, learn products, and contribute to a culture that blends sales and service, with strong emphasis on bilingual communication and ongoing training.

Qualifications

• High School Diploma or GED required.
• Retail experience of 12+ months preferred in a Neighborhood Mobile/Store role.
• Fluency in English and Spanish or Chinese is required.
• Strong communication and customer service skills are essential.
• Ability to multitask and work in a fast-paced retail environment.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Bilingual English/Spanish or English/汉

Age 18+

Legal to work in US

Education

High School Diploma/GED

Retail: 12+ months

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in Experience stores. You will solve customer needs from research to resolution using new systems, collaborating with Customer Service and Engineering, and driving ongoing development in a team-based culture.

You will engage customers, learn products, and contribute to a culture that blends sales and service, with strong emphasis on bilingual communication and ongoing training.