Bilingual Senior Mobile Expert — Elite Customer Care

T-MOBILE USA, Inc.; Aurora (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use new systems and tools to solve customer needs from research to resolution, while helping to drive the product roadmap for store locations. This role emphasizes team-based collaboration with Customer Service and Engineering, with curated training and ongoing development to help you perform and grow.

Qualifications

• High School Diploma or GED required.
• Retail experience, 12+ months preferred.
• Care experience: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates with team to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Tools

None

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use new systems and tools to solve customer needs from research to resolution, while helping to drive the product roadmap for store locations. This role emphasizes team-based collaboration with Customer Service and Engineering, with curated training and ongoing development to help you perform and grow.