Bilingual Senior Mobile Expert - Customer Experience Leader

T-Mobile; Lawrence (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores in the United States. This role focuses on delivering best-in-class customer service while leveraging retail expertise and new product knowledge.

You will work with teams across Customer Service and Engineering to resolve issues and drive the customer journey from research to resolution. You will receive specialized training and ongoing development in a collaborative, store-level environment that rewards

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores in the United States. This role focuses on delivering best-in-class customer service while leveraging retail expertise and new product knowledge.

You will work with teams across Customer Service and Engineering to resolve issues and drive the customer journey from research to resolution. You will receive specialized training and ongoing development in a collaborative, store-level environment that rewards