Bilingual Senior Mobile Expert — Customer Tech & Service

T-Mobile; Oklahoma City (OK); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Stock grants

Tuition assistance

Parental leave

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert, Bilingual to deliver top-tier customer service in our Experience stores. You will use in-store systems and digital tools to resolve customer needs from research to resolution, while collaborating with peers across Customer Service and Engineering.

You will participate in curated training to grow your expertise, support a team-based culture, and contribute to best-in-class sales and service experiences for customers.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert, Bilingual to deliver top-tier customer service in our Experience stores. You will use in-store systems and digital tools to resolve customer needs from research to resolution, while collaborating with peers across Customer Service and Engineering.

You will participate in curated training to grow your expertise, support a team-based culture, and contribute to best-in-class sales and service experiences for customers.