Bilingual Mobile Expert: Elite Customer Experience

T-MOBILE USA, Inc.; California (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our Experience stores.

You will solve customer needs from research to resolution using new systems, contribute to a product roadmap for these locations, and collaborate with Customer Service and Engineering to create a one-stop experience. The role offers curated training and ongoing development in a team-based culture that rewards sales and service excellence,

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our Experience stores.

You will solve customer needs from research to resolution using new systems, contribute to a product roadmap for these locations, and collaborate with Customer Service and Engineering to create a one-stop experience. The role offers curated training and ongoing development in a team-based culture that rewards sales and service excellence,