Senior Bilingual Mobile Expert: Customer Experience

T-Mobile; Trenton (NJ); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Paid time off

12 paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores in the United States.

You will deliver best-in-class customer service while leveraging retail expertise, using new systems and tools, and following a product roadmap tailored for these locations. You will join a team of Experts and Leaders collaborating with Customer Service and Engineering to provide one-stop resolution.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores in the United States.

You will deliver best-in-class customer service while leveraging retail expertise, using new systems and tools, and following a product roadmap tailored for these locations. You will join a team of Experts and Leaders collaborating with Customer Service and Engineering to provide one-stop resolution.