Bilingual Senior Mobile Expert - Customer Experience Leader

T-MOBILE USA, Inc.; Santa Clarita (CA); Hybrid; USD 62,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Family benefits

Transit discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will leverage retail experience, new systems, and a product roadmap tailored to these locations to resolve customer needs from research to resolution.

The role emphasizes teamwork, ongoing training, and use of digital tools, with a compensation package that includes base pay, incentives, annual stock grants, and a comprehensive benefits program.

Qualifications

• Requires High School Diploma or GED.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will leverage retail experience, new systems, and a product roadmap tailored to these locations to resolve customer needs from research to resolution.

The role emphasizes teamwork, ongoing training, and use of digital tools, with a compensation package that includes base pay, incentives, annual stock grants, and a comprehensive benefits program.