Bilingual Senior Mobile Expert - Customer Experience Leader

T-Mobile; California (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile is hiring a Sr Mobile Expert, Bilingual in the United States to deliver best-in-class customer service while leveraging retail expertise. You’ll work in a company-owned Experience store, using new systems and a product roadmap crafted for these locations to resolve customer needs efficiently.

You’ll receive curated training, with a team-based culture that rewards performance and store results, enabling growth and top sales/service experiences.

Qualifications

• High School Diploma or GED required.
• Bilingual abilities are a plus; English and Spanish preferred.
• Strong communication and customer service skills.
• Ability to research and resolve issues using systems and digital tools.
• Retail or customer-facing experience is advantageous.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to contribute to sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Work Authorization

Education

High School Diploma/GED

Tools

Retail POS systems

Digital tools

Job description

T-Mobile is hiring a Sr Mobile Expert, Bilingual in the United States to deliver best-in-class customer service while leveraging retail expertise. You’ll work in a company-owned Experience store, using new systems and a product roadmap crafted for these locations to resolve customer needs efficiently.

You’ll receive curated training, with a team-based culture that rewards performance and store results, enabling growth and top sales/service experiences.