Senior Mobile Expert - Bilingual Spanish (Sales & Service)

T-Mobile; San Francisco (CA); On-site; USD 73,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. The role operates in a company-owned Experience store serving new and existing customers, using new systems and a curated training curriculum designed to develop expertise and leadership within a team-based culture.

The position emphasizes completing ongoing training, leveraging digital tools, and collaborating with peers in Customer Service and Engineering to create rapid

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Troubleshooting

Product Knowledge

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. The role operates in a company-owned Experience store serving new and existing customers, using new systems and a curated training curriculum designed to develop expertise and leadership within a team-based culture.

The position emphasizes completing ongoing training, leveraging digital tools, and collaborating with peers in Customer Service and Engineering to create rapid