Senior Mobile Expert – Bilingual Spanish, Customer-Experience

T-Mobile; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver top-tier customer service while leveraging retail expertise in company-owned Experience stores. You will utilize new systems and tools for resolving customer needs from research to resolution and collaborate with Customer Service and Engineering to create a one-stop resolution path.

You will undergo curated training and ongoing development in a team-based culture that rewards contribution to experience and store results, enabling you to excel in

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver top-tier customer service while leveraging retail expertise in company-owned Experience stores. You will utilize new systems and tools for resolving customer needs from research to resolution and collaborate with Customer Service and Engineering to create a one-stop resolution path.

You will undergo curated training and ongoing development in a team-based culture that rewards contribution to experience and store results, enabling you to excel in