Senior Mobile Expert: Bilingual Spanish for Top Service

T-MOBILE USA, Inc.; New York (NY); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical/dental/vision insurance

Flex spending account

Commute program

Job summary

T-Mobile USA, Inc. is looking for a Sr Mobile Expert in our New York Experience store. You will deliver best-in-class customer service while applying retail expertise, using new systems, tools, and a product roadmap tailored for store locations.

You’ll collaborate with peers in Customer Service and Engineering to resolve customer pain points and enhance the buying experience. We offer curated training, ongoing development, and a team-based culture that rewards contributions to both experience

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months in neighborhood mobile expert) preferred.
• Care: Elite Expert, Account Care or Technical Care experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is looking for a Sr Mobile Expert in our New York Experience store. You will deliver best-in-class customer service while applying retail expertise, using new systems, tools, and a product roadmap tailored for store locations.

You’ll collaborate with peers in Customer Service and Engineering to resolve customer pain points and enhance the buying experience. We offer curated training, ongoing development, and a team-based culture that rewards contributions to both experience