Bilingual Mobile Expert and SME: Elevate Customer Service

T-MOBILE USA, Inc.; Trenton (NJ); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Family building benefits

Back-up care

Childcare subsidy

Tuition assistance

College coaching

Disability and life insurance (vol)</n

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You'll work with teams across Customer Service and Engineering to resolve customer needs, using new tools and a product roadmap designed for these locations.

You will receive curated training to develop expertise, with a team-based culture that rewards performance and store results, enabling growth and impactful customer interactions.

Qualifications

• High School Diploma or GED required.
• Retail mobile experience preferred (12+ months).
• Care: Elite Expert, Account Care experience preferred.
• Care: Elite Expert, Technical Care experience preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to become SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Sales

Customer Service

Communication

Critical Thinking

Multitasking

Product Knowledge

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You'll work with teams across Customer Service and Engineering to resolve customer needs, using new tools and a product roadmap designed for these locations.

You will receive curated training to develop expertise, with a team-based culture that rewards performance and store results, enabling growth and impactful customer interactions.