Senior Bilingual Mobile Expert Elevate Customer Experience

T-Mobile; Denver (CO); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Stock benefits and discounts

Parental leave

Job summary

Sr Mobile Expert, Bilingual at T-Mobile will deliver best-in-class customer service while leveraging retail expertise. In our company-owned Experience stores, you'll use new systems and tools to solve customer needs from research to resolution and help shape a product roadmap for these locations.

With a team-based culture that rewards results, this role offers curated training and opportunities to grow. You will collaborate with Customer Service and Engineering to create fast, accurate service

Qualifications

• High School Diploma or GED required.
• Retail experience as a Neighborhood Mobile Expert encouraged.
• Care: Elite Expert and Technical Care experience preferred.

Responsibilities

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME in all things T-Mobile.
• Uses digital tools in interactions and onboarding.
• Collaborates to build and contribute to a sales/service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

Sr Mobile Expert, Bilingual at T-Mobile will deliver best-in-class customer service while leveraging retail expertise. In our company-owned Experience stores, you'll use new systems and tools to solve customer needs from research to resolution and help shape a product roadmap for these locations.

With a team-based culture that rewards results, this role offers curated training and opportunities to grow. You will collaborate with Customer Service and Engineering to create fast, accurate service