Senior Mobile Expert - Bilingual & Customer Focused Tech

T-Mobile US Inc.; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will combine retail know-how with customer service excellence to resolve needs efficiently and guide customers through product solutions and services.

In this role you’ll receive curated training, engage with new tools, and work with peers across Customer Service and Engineering to deliver best-in-class experiences. Eligible employees receive comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• Retail or customer service experience preferred.
• Care about customer experience and teamwork.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge in T-Mobile.
• Offers proactive support and collaborates to foster a sales-and-service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will combine retail know-how with customer service excellence to resolve needs efficiently and guide customers through product solutions and services.

In this role you’ll receive curated training, engage with new tools, and work with peers across Customer Service and Engineering to deliver best-in-class experiences. Eligible employees receive comprehensive benefits and growth opportunities.