Bilingual Senior Mobile Expert — Customer Experience Leader

T-Mobile US Inc.; East Brunswick Township (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

T-Mobile in the United States is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores, applying retail knowledge and product expertise to resolve customer needs.

You will work with new systems and tools, participate in curated training, and collaborate with peers to create a one‑stop resolution for customers. This role supports growth within a team‑oriented culture.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

18+ years

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores, applying retail knowledge and product expertise to resolve customer needs.

You will work with new systems and tools, participate in curated training, and collaborate with peers to create a one‑stop resolution for customers. This role supports growth within a team‑oriented culture.