Bilingual Senior Mobile Expert – Elite Customer Experience

T-Mobile; New York (NY); On-site; USD 67,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile seeks a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will guide customers through product features and services using in-store systems and digital tools to resolve needs efficiently.

This role emphasizes teamwork, product knowledge, and problem solving, with curated training designed to grow expertise and support career progression within a values-driven culture.

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile seeks a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will guide customers through product features and services using in-store systems and digital tools to resolve needs efficiently.

This role emphasizes teamwork, product knowledge, and problem solving, with curated training designed to grow expertise and support career progression within a values-driven culture.