Senior Mobile Expert: Bilingual Customer Tech Specialist

T-Mobile US Inc.; Oklahoma City (OK); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Stock grants

401(k)

Paid time off

Zusammenfassung

T-Mobile US Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores.

You’ll use new systems and tools to resolve customer needs from research to resolution, collaborating with Experts and Leaders to create a one-stop experience for customers. As a Sr Mobile Expert, you’ll participate in curated training, apply a product roadmap tailored for this location, and contribute to a team-based culture that rewards outstanding sales and service

Qualifikationen

• High School Diploma/GED required.
• Retail experience 12+ months preferred.
• Care: Elite Expert, Account Care, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age requirement

Legally authorized to work in the US

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores.

You’ll use new systems and tools to resolve customer needs from research to resolution, collaborating with Experts and Leaders to create a one-stop experience for customers. As a Sr Mobile Expert, you’ll participate in curated training, apply a product roadmap tailored for this location, and contribute to a team-based culture that rewards outstanding sales and service