Senior Mobile Expert (Bilingual Preferred)

T-Mobile; New York (NY); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Paid Time Off

Annual Stock Grant

Job summary

T-Mobile US Inc. in New York seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores, leveraging retail expertise and new tools to resolve customer needs.

You will work with Sales, Customer Service and Engineering teams to ensure seamless solutions, participate in curated training, and contribute to a culture that rewards performance. This role offers base pay, incentives, stock opportunities, and comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile US Inc. in New York seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores, leveraging retail expertise and new tools to resolve customer needs.

You will work with Sales, Customer Service and Engineering teams to ensure seamless solutions, participate in curated training, and contribute to a culture that rewards performance. This role offers base pay, incentives, stock opportunities, and comprehensive benefits.