Bilingual Senior Mobile Expert — Customer Experience Lead

T-Mobile US Inc.; Tennessee; Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Descripción de la vacante

T-Mobile US Inc. in the United States is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class service at our company-owned Experience stores. You will leverage new systems to resolve customer needs, contribute to a product roadmap, and work with peers in Customer Service and Engineering to create a one-stop resolution point.

A dedicated training curriculum supports ongoing growth. This role emphasizes teamwork, sales excellence, and delivering the best customer experiences in a

Formación

• High School Diploma or GED is required.
• Excellent communication, customer service, and sales skills.
• Ability to multitask and work in a fast-paced retail environment.
• Willingness to learn and use in-store and digital tools.
• Demonstrates product knowledge and teamwork.

Responsabilidades

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer issues in one interaction using store systems and digital tools.
• Maintain knowledge through ongoing training to act as SME for T-Mobile.
• Utilize digital tools in interactions and during onboarding.
• Collaborate with team to foster a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Descripción del empleo

T-Mobile US Inc. in the United States is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class service at our company-owned Experience stores. You will leverage new systems to resolve customer needs, contribute to a product roadmap, and work with peers in Customer Service and Engineering to create a one-stop resolution point.

A dedicated training curriculum supports ongoing growth. This role emphasizes teamwork, sales excellence, and delivering the best customer experiences in a