Bilingual Senior Mobile Expert (Spanish)

T-Mobile US Inc.; New York (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise.

The role operates in company-owned Experience stores, solving customer needs from research to resolution with new systems and tools and a product roadmap crafted for these locations. The position emphasizes collaboration with Customer Service and Engineering teams to create a one-stop resolution, with curated training and development to empower growth and

Qualifications

• High school diploma or GED required.
• Experience in retail environment preferred (12+ months).
• Customer service-focused with ability to resolve issues in one interaction.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

English and Spanish Fluent

Education

High School Diploma/GED (Required)

Job description

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise.

The role operates in company-owned Experience stores, solving customer needs from research to resolution with new systems and tools and a product roadmap crafted for these locations. The position emphasizes collaboration with Customer Service and Engineering teams to create a one-stop resolution, with curated training and development to empower growth and