Bilingual Senior Mobile Expert (Spanish)

T-Mobile US Inc.; Clearwater (FL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will engage with customers, learn new systems and tools, and contribute to a one-stop resolution for customer pain points.

The role emphasizes collaboration with Customer Service and Engineering to drive sales and service excellence. Successful candidates will receive curated training, develop expertise, and benefit from a team-based

Qualifications

• Must have High School Diploma or GED.
• Strong customer service and retail skills with ability to resolve issues.
• Excellent communication, problem-solving and math skills.
• Ability to work in fast-paced retail environment and multi-task.

Responsibilities

• Sell products, features and services based on customer needs.
• Resolve customer issues in a single interaction using in-store systems.
• Complete training to become SME on T-Mobile products and processes.
• Utilize digital tools for customer interactions and onboarding.
• Collaborate with team to deliver best sales and service.

Skills

Customer service

Retail sales

Communication

Problem solving

Mathematics

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will engage with customers, learn new systems and tools, and contribute to a one-stop resolution for customer pain points.

The role emphasizes collaboration with Customer Service and Engineering to drive sales and service excellence. Successful candidates will receive curated training, develop expertise, and benefit from a team-based