Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Tacoma (WA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Annual stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert in our Tacoma-area Experience store. You will help customers select the right devices and services, resolve issues efficiently, and participate in ongoing training to master new tools and products.

You’ll work with peer experts and store leadership to deliver best-in-class service. The role emphasizes in-store collaboration, product knowledge, and a customer-first mindset, with growth opportunities within a team-driven environment at a national

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) preferred.
• Strong communication and customer service skills.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and act as SME for T-Mobile products and services.
• Leverage digital tools in interactions and onboarding.
• Collaborate to maintain a culture of sales and service excellence.

Skills

Communication

Customer Service

Sales

Problem Solving

Multitasking

Teamwork

Leadership

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert in our Tacoma-area Experience store. You will help customers select the right devices and services, resolve issues efficiently, and participate in ongoing training to master new tools and products.

You’ll work with peer experts and store leadership to deliver best-in-class service. The role emphasizes in-store collaboration, product knowledge, and a customer-first mindset, with growth opportunities within a team-driven environment at a national