Senior Mobile Experience Specialist

T-Mobile; Tacoma (WA); Vor Ort; USD 3.444.000 - 4.822.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental and vision insurance

401(k)

Zusammenfassung

T-Mobile USA, Inc. in Tacoma seeks a Sr Mobile Expert to deliver best-in-class service while applying retail expertise. You will use new systems and tools to solve customer needs from research to resolution in a store that blends sales and service.

You will receive curated training and ongoing development, working with peers in Customer Service and Engineering to create a one-stop to resolution. This role empowers growth within a team-based culture that recognizes contributions to store results.

Qualifikationen

• Must have strong communication and interpersonal skills.
• Ability to think critically and resolve customer issues effectively.
• Proven track record in customer service with a sales orientation.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME in all things T-Mobile.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. in Tacoma seeks a Sr Mobile Expert to deliver best-in-class service while applying retail expertise. You will use new systems and tools to solve customer needs from research to resolution in a store that blends sales and service.

You will receive curated training and ongoing development, working with peers in Customer Service and Engineering to create a one-stop to resolution. This role empowers growth within a team-based culture that recognizes contributions to store results.