Senior Mobile Experience Specialist

T-Mobile US Inc.; Nashua (NH); Vor Ort; USD 34.000 - 49.000; Vollzeit

Benefits dieser Stelle

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores. You will deliver best-in-class customer service while applying retail expertise, solve customer issues end-to-end, and utilize new tools and product roadmaps designed for these locations.

You’ll train continually and work with peers to achieve store goals and superior customer experiences. The role emphasizes teamwork, product knowledge, and proactive problem solving to ensure every customer leaves satisfied and

Qualifikationen

• High School Diploma/GED required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Retail: 12+ mos.

Care: Elite Expert

Care: Elite Expert, Technical Care

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores. You will deliver best-in-class customer service while applying retail expertise, solve customer issues end-to-end, and utilize new tools and product roadmaps designed for these locations.

You’ll train continually and work with peers to achieve store goals and superior customer experiences. The role emphasizes teamwork, product knowledge, and proactive problem solving to ensure every customer leaves satisfied and