Senior Mobile Experience Specialist

T-Mobile US Inc.; Newark (DE); Vor Ort; USD 39.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and up to 12 paid its

Paid parental and family leave

Zusammenfassung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will engage with customers using new systems and tools, participate in a product roadmap designed for these locations, and collaborate with Customer Service and Engineering to resolve issues efficiently. You will receive curated training and development opportunities to grow as an SME, contributing to a team-driven culture that rewards

Qualifikationen

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will engage with customers using new systems and tools, participate in a product roadmap designed for these locations, and collaborate with Customer Service and Engineering to resolve issues efficiently. You will receive curated training and development opportunities to grow as an SME, contributing to a team-driven culture that rewards