Senior Mobile Experience Specialist

T-Mobile US Inc.; American Fork (UT); Vor Ort; USD 33.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Paid time off

Paid holidays

Tuition assistance

Stock grants

Stock purchase plan

Parental leave

Zusammenfassung

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and tools, interact with customers to resolve issues, and collaborate with Customer Service and Engineering to deliver top-tier experiences. The role includes curated training, ongoing development, and a team-centric culture that rewards sales and service excellence, with a pay package featuring hourly base

Qualifikationen

• Excellent communication, critical thinking, customer service, multitasking, product knowledge, and sales skills.
• Experience with task management and teamwork in a fast-paced retail environment.
• Must be at least 18 years old and legally authorized to work in the United States.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a sales-and-service culture.

Jobbeschreibung

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and tools, interact with customers to resolve issues, and collaborate with Customer Service and Engineering to deliver top-tier experiences. The role includes curated training, ongoing development, and a team-centric culture that rewards sales and service excellence, with a pay package featuring hourly base