Senior Mobile Experience Specialist

T-Mobile US Inc.; North Charleston (SC); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Holidays

Parental leave

Mobile discounts

Pet insurance

Zusammenfassung

T-Mobile USA, Inc. is hiring for Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, working closely with Customer Service and Engineering to create a one-stop solution.

Training is tailored to enhance expertise and ongoing development. The role emphasizes team-based culture, retail knowledge, and a path to career growth, with comprehensive benefits and a

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is hiring for Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, working closely with Customer Service and Engineering to create a one-stop solution.

Training is tailored to enhance expertise and ongoing development. The role emphasizes team-based culture, retail knowledge, and a path to career growth, with comprehensive benefits and a