Senior Mobile Experience Specialist

T-Mobile; San Jose (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Paid Holidays

Job summary

T-Mobile is hiring Experience Experts to deliver best-in-class customer service, leveraging retail expertise and new systems. This role focuses on solving customer needs from research to resolution, with dedicated training to grow expertise.

Be part of a team-driven environment that rewards performance and customer-focused results. The position emphasizes using in-store and digital tools, achieving excellent sales and service outcomes, and contributing to a positive customer experience across

Qualifications

• High School Diploma or GED is required.
• 12+ months tenure as Mobile Expert, Elite Account Expert, or Elite Tech Expert is required.
• Strong customer service, retail, and sales knowledge.
• Legally eligible to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge in T-Mobile products and processes.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.
• Strives to resolve sales and service pain points successfully.

Skills

Customer service

Retail sales

Communication

Multi-tasking

Problem solving

Team collaboration

Attention to detail

Training

Adaptability

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile is hiring Experience Experts to deliver best-in-class customer service, leveraging retail expertise and new systems. This role focuses on solving customer needs from research to resolution, with dedicated training to grow expertise.

Be part of a team-driven environment that rewards performance and customer-focused results. The position emphasizes using in-store and digital tools, achieving excellent sales and service outcomes, and contributing to a positive customer experience across