Senior Mobile Experience Specialist

T-Mobile US Inc.

Riverdale (UT)

On-site

USD 33,000 - 47,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Annual stock grant

401(k)

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. in Utah is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will leverage retail expertise, use new systems, and participate in a product roadmap designed for store locations.

You’ll join a team that collaborates with Customer Service and Engineering to resolve customer needs efficiently. You will receive curated training and ongoing development to grow your expertise and drive exceptional sales and service

Qualifications

High School Diploma/GED required.
Retail: 12+ mos Neighborhood Mobile Expert preferred.
Care: Elite Expert, Account Care (Preferred).
Care: Elite Expert, Technical Care (Preferred).

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.