Senior Mobile Experience Specialist

T-Mobile US Inc.; Riverdale (UT); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert for our company-owned Experience stores in Utah. You will deliver best-in-class customer service while applying retail expertise to resolve issues using new systems and a clear product roadmap.

The role includes ongoing training, a team-based culture, and opportunities to grow within a highly dynamic environment. Benefits include medical, dental, vision, 401(k), stock grants, and more.

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert for our company-owned Experience stores in Utah. You will deliver best-in-class customer service while applying retail expertise to resolve issues using new systems and a clear product roadmap.

The role includes ongoing training, a team-based culture, and opportunities to grow within a highly dynamic environment. Benefits include medical, dental, vision, 401(k), stock grants, and more.