Senior Mobile Experience Specialist

T-Mobile USA, Inc.; Riverdale (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best‑in‑class customer service in our Experience stores. You will leverage retail knowledge and new systems to resolve needs from research to resolution, becoming a SME in T‑Mobile solutions.

You’ll work within a team that values collaboration, training, and career growth, delivering top‑tier sales and service experiences for customers’ lifetime value.

Qualifications

• High School Diploma or GED is required.
• Retail experience in a high‑volume environment preferred.
• Strong customer service and communication skills.
• Ability to learn new systems and tools quickly.

Responsibilities

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction using in‑store systems.
• Completes ongoing training to become SME in T‑Mobile products and services.
• Utilizes digital tools in interactions and onboarding.
• Collaborates to build a strong sales and service culture.

Skills

Customer Service

Retail Sales

Organization

Training

Math

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best‑in‑class customer service in our Experience stores. You will leverage retail knowledge and new systems to resolve needs from research to resolution, becoming a SME in T‑Mobile solutions.

You’ll work within a team that values collaboration, training, and career growth, delivering top‑tier sales and service experiences for customers’ lifetime value.