Senior Mobile Experience Specialist

T-Mobile US Inc.; Riverdale (UT); On-site; USD 33,000 - 47,000; Full time

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will tackle customer needs from research to resolution using new systems and a tailored product roadmap, collaborating with peers across Customer Service and Engineering.

You will receive dedicated training to enhance expertise and growth opportunities in a team-driven environment that rewards performance. This is a dynamic role focused on sales and service excellence.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred: 12+ months as Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care and Technical Care experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Retail: 12+ months Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will tackle customer needs from research to resolution using new systems and a tailored product roadmap, collaborating with peers across Customer Service and Engineering.

You will receive dedicated training to enhance expertise and growth opportunities in a team-driven environment that rewards performance. This is a dynamic role focused on sales and service excellence.