Senior Mobile Experience Specialist

T-Mobile US Inc.; Bloomfield (NJ); Vor Ort; USD 44.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Zusammenfassung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver top-tier customer service in our Experience stores, combining retail tech with expert knowledge to resolve customer needs efficiently.

You will work with store peers and engineering to implement new tools and a product roadmap, supporting ongoing training and development designed to elevate performance and career growth within a team-driven, Un-carrier culture.

Qualifikationen

• Customer service skills, passion, integrity, energy to deliver a world class shopping experience.
• Retail experience in high volume environments and ability to work in varied environments.
• Strong organization, multi-tasking, communication, and attention to detail.
• Ability to acclimate local Retail Sales Associates to event environments.
• Basic math skills and calculator proficiency.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Kenntnisse

Customer Service

Retail Sales

Detail oriented

Team mindset

Problem solving

Ausbildung

High School Diploma/GED

Tools

POS Systems

Jobbeschreibung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver top-tier customer service in our Experience stores, combining retail tech with expert knowledge to resolve customer needs efficiently.

You will work with store peers and engineering to implement new tools and a product roadmap, supporting ongoing training and development designed to elevate performance and career growth within a team-driven, Un-carrier culture.