Senior Mobile Experience Expert - Elevate Customer Service

T-MOBILE USA, Inc.; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service at company-owned stores in New York. You will use new systems to resolve customer needs from research to resolution, while applying strong retail expertise to drive sales and service.

The role emphasizes teamwork, ongoing training, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma is required and at least 12 months of mobile retail experience is preferred, with a

Qualifications

• High school diploma or GED is required.
• At least 12 months tenure in mobile/retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success in resolving sales and customer service pain points.

Skills

Customer service

Retail sales

Organization

Multi-tasking

Communication

Problem solving

Calm under pressure

Tech tool familiarity

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service at company-owned stores in New York. You will use new systems to resolve customer needs from research to resolution, while applying strong retail expertise to drive sales and service.

The role emphasizes teamwork, ongoing training, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma is required and at least 12 months of mobile retail experience is preferred, with a