Senior Mobile Experience Leader

T-Mobile; Gurnee (IL); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll use new systems and tools, collaborating with Customer Service and Engineering to resolve customer needs from research to resolution and grow as an SME in T-Mobile products and services. You’ll receive curated training and ongoing development within a team-driven culture that rewards performance, and you’ll enjoy base pay, incentives, stock opportunities, and

Qualifications

• High School Diploma or GED required.
• 12+ months Retail experience preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll use new systems and tools, collaborating with Customer Service and Engineering to resolve customer needs from research to resolution and grow as an SME in T-Mobile products and services. You’ll receive curated training and ongoing development within a team-driven culture that rewards performance, and you’ll enjoy base pay, incentives, stock opportunities, and