Senior Mobile Experience Specialist

T-Mobile US Inc.; Covington (WA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase plan

Stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks Experience Experts to deliver best-in-class customer service while applying retail expertise in company-owned stores. You will handle new systems and tools, contribute to a one-stop resolution experience, and participate in curated training for ongoing development.

The role emphasizes teamwork, sales and service excellence, and engagement with customers using digital tools to enhance the shopping experience.

Qualifications

• High School Diploma or GED required.
• 12+ months tenure as Mobile Expert, Elite Account Expert, or Elite Tech Expert (or similar).
• Strong customer service and retail sales experience in high-volume environments.
• Ability to learn new tools and systems and work in a fast-paced store setting.

Responsibilities

• Sell appropriate products and services based on customer needs.
• Resolve customer issues in one interaction using in-store and digital tools.
• Complete ongoing training to act as SME for T-Mobile products and processes.
• Collaborate with teammates to deliver best sales and service experience.
• Maintain organization and handle multiple priorities effectively.

Skills

Customer service

Retail sales

Communication

Multitasking

Attention to detail

Team collaboration

Problem solving

Product knowledge

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. seeks Experience Experts to deliver best-in-class customer service while applying retail expertise in company-owned stores. You will handle new systems and tools, contribute to a one-stop resolution experience, and participate in curated training for ongoing development.

The role emphasizes teamwork, sales and service excellence, and engagement with customers using digital tools to enhance the shopping experience.