Senior Mobile Experience Specialist

T-Mobile US Inc.; Greensboro (NC); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental and Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Employee Stock Purchase Plan

Commuter and Transit Programs

Résumé du poste

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage new systems and tools to resolve customer needs, contribute to a product roadmap, and work with peers in Customer Service and Engineering to ensure a seamless experience.

You will train continually to stay current and grow your expertise, with a team-based culture that rewards both experience and store performance.

Qualifications

• High school diploma or GED required.
• Retail experience in mobile/expert roles preferred.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced retail environment.
• Knowledge of products and services to advise customers.

Responsabilités

• Sell relevant products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store and digital tools.
• Participate in ongoing training to act as SME for T-Mobile offerings.
• Utilize digital tools in interactions and onboarding.
• Collaborate with team to drive sales and service excellence.

Connaissances

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Teamwork

Troubleshooting

Formation

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Description du poste

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage new systems and tools to resolve customer needs, contribute to a product roadmap, and work with peers in Customer Service and Engineering to ensure a seamless experience.

You will train continually to stay current and grow your expertise, with a team-based culture that rewards both experience and store performance.