Senior Mobile Experience Specialist

T-Mobile

Aiea (HI)

On-site

USD 70,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Sign-on bonus

Annual stock grant

401(k)

Employee stock purchase plan

Job summary

Experience Experts at T-Mobile will deliver best-in-class customer service while applying retail expertise in company-owned Experience stores in Hawaii. You will use new systems and a product roadmap built for these locations, collaborating with peers in Customer Service and Engineering to resolve customer needs.

You’ll receive curated training and ongoing development to grow your expertise and contribute to a team‑driven sales and service culture.

Qualifications

High School Diploma or GED is required.
12+ months tenure as Mobile Expert, Elite Account Expert or Elite Tech Expert.
Strong customer service skills and ability to assist customers in a fast-paced environment.
Retail sales experience in high-volume environments and proficiency with basic math.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction using in-store systems and digital tools.
Completes ongoing training to become a SME for T-Mobile.
Leverages digital tools in interactions and onboarding; collaborates to build a sales and service culture.
Contributes to solving customer pain points and delivers best-in-class service.