Senior Mobile Experience Specialist

tmobile; Aiea (HI); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Relocation bonus

Sign-on bonus

Résumé du poste

T-Mobile is seeking an Experience Expert in Hawaii to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution, and participate in ongoing training to become a subject-matter expert for T-Mobile products and services.

The role emphasizes teamwork, digital-tool usage, and a commitment to a high-energy, customer-first selling culture.

Qualifications

• High School Diploma or GED is required.
• 12+ months tenure as Mobile Expert or Elite roles (Neighborhood/Signature).
• Strong customer service and retail sales in high-volume environments.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Pass Certification and quarterly recertification process.
• Legally authorized to work in the United States.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success in resolving sales and customer service pain points.

Connaissances

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification

Problem-Solving

Multi-tasking

Communication

Teamwork

Formation

High School Diploma/GED

Description du poste

T-Mobile is seeking an Experience Expert in Hawaii to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution, and participate in ongoing training to become a subject-matter expert for T-Mobile products and services.

The role emphasizes teamwork, digital-tool usage, and a commitment to a high-energy, customer-first selling culture.