Senior Mobile Experience Specialist — Sales & Service SME

T-Mobile; Fort Mill (SC); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Stock grants

401(k)

Paid time off

Résumé du poste

T-Mobile is seeking a Sr Mobile Expert in the United States to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools for end-to-end customer solutions and contribute to a collaborative culture with peers in Customer Service and Engineering.

Training and development opportunities are emphasized to grow expertise. Core duties include selling products, resolving issues in one interaction, and leveraging digital tools for onboarding and

Qualifications

• High School Diploma/GED required.
• Legally authorized to work in United States.
• Retail: 12+ mos Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Description du poste

T-Mobile is seeking a Sr Mobile Expert in the United States to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools for end-to-end customer solutions and contribute to a collaborative culture with peers in Customer Service and Engineering.

Training and development opportunities are emphasized to grow expertise. Core duties include selling products, resolving issues in one interaction, and leveraging digital tools for onboarding and