Senior Mobile Experience Leader

T-Mobile; New York (NY); Vor Ort; USD 68.000 - 82.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

Paid time off

Zusammenfassung

T-Mobile USA, Inc. is hiring an Experience Expert to deliver top-tier customer service in our Experience stores. You’ll use new tools and a product roadmap to resolve customer needs from research to resolution, ensuring a best-in-class shopping experience.

The role emphasizes a team-based culture with extensive training, ongoing development, and opportunities to grow within a dynamic retail environment. Must be 18+ and legally eligible to work in the U.S.

Qualifikationen

• High school diploma or GED required.
• 12+ months tenure in mobile retail or related field.
• Strong customer service and sales skills.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success In Resolving Sales And Customer Service Pain Points.

Kenntnisse

Customer Service

Retail Sales

Communication

Multi-Tasking

Team Collaboration

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is hiring an Experience Expert to deliver top-tier customer service in our Experience stores. You’ll use new tools and a product roadmap to resolve customer needs from research to resolution, ensuring a best-in-class shopping experience.

The role emphasizes a team-based culture with extensive training, ongoing development, and opportunities to grow within a dynamic retail environment. Must be 18+ and legally eligible to work in the U.S.