Senior Mobile Experience Expert — Bilingual (Spanish Preferred)

T-Mobile US Inc.; Valencia (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile US Inc. is seeking an Experience Expert for one of its company-owned Experience stores. You will use new systems and tools to address customer needs from research to resolution, while leveraging retail expertise and a strong sales mindset.

You will train continually to stay current and to act as a subject-matter expert within T-Mobile. The role emphasizes a team-driven culture that rewards sales and service excellence, with opportunities for stock grants and participation in the

Qualifications

• High School Diploma or GED required.
• 12+ months tenure in mobile/retail roles preferred.
• Strong customer service and sales skills essential.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training and become SME for T-Mobile offerings.
• Use digital tools to assist customers and onboarding processes.
• Collaborate with team to maintain a high sales and service culture.
• Aim to resolve sales and service pain points effectively.

Skills

Customer Service

Retail Sales

Attention to Detail

Communication

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking an Experience Expert for one of its company-owned Experience stores. You will use new systems and tools to address customer needs from research to resolution, while leveraging retail expertise and a strong sales mindset.

You will train continually to stay current and to act as a subject-matter expert within T-Mobile. The role emphasizes a team-driven culture that rewards sales and service excellence, with opportunities for stock grants and participation in the