Bilingual Senior Mobile Expert (Spanish Preferred)

T-Mobile US Inc.; California; On-site; USD 30,000 - 47,000; Full time

Job summary

Experience Experts at T-Mobile deliver best-in-class customer service while leveraging retail expertise in company-owned stores. They solve customer needs from research to resolution using new systems, tools, and a product roadmap designed for these locations.

They join a team-based culture that rewards contributions to experience and store results, with curated training and ongoing development to grow in a fast-paced environment.

Qualifications

• Strong customer service skills and energy to create a world-class shopping experience.
• Retail sales experience in a high-volume environment.
• Strong organization, multitasking, and attention to detail.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.
• Aims to resolve sales and customer service pain points.

Skills

Customer service

Retail sales

Organization

Problem solving

Communication

Education

High School Diploma/GED (Required)

Job description

Experience Experts at T-Mobile deliver best-in-class customer service while leveraging retail expertise in company-owned stores. They solve customer needs from research to resolution using new systems, tools, and a product roadmap designed for these locations.

They join a team-based culture that rewards contributions to experience and store results, with curated training and ongoing development to grow in a fast-paced environment.