Senior Mobile Experience Expert – Bilingual (Spanish)

T-Mobile; Santa Clarita (CA); Presencial; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Descripción de la vacante

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service while applying retail expertise in company-owned stores.

You will use new systems and tools to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a seamless experience. Roles emphasize ongoing curated training and development in a team-based environment, recognizing contributions to sales and customer outcomes as key to success.

Formación

• High School Diploma/GED is required.
• 12+ months tenure as Mobile Expert or similar role.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.
• Aims to resolve sales and service pain points effectively.

Conocimientos

Customer service

Retail sales

Communication

Problem solving

Teamwork

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service while applying retail expertise in company-owned stores.

You will use new systems and tools to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a seamless experience. Roles emphasize ongoing curated training and development in a team-based environment, recognizing contributions to sales and customer outcomes as key to success.