Bilingual Mobile Expert: Customer Experience Leader

T-Mobile US Inc.; Chelsea (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is hiring a Sr Mobile Expert, Bilingual for our company-owned Experience stores. This role delivers best-in-class customer service, leverages retail expertise, and uses new tools and a product roadmap designed for these locations.

You will join a team that brings Experts and Leaders together to resolve customer issues and grow sales. You’ll receive curated training and ongoing development in a collaborative, store-wide culture that rewards performance and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months in Neighborhood Mobile Expert preferred.
• Care roles: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is hiring a Sr Mobile Expert, Bilingual for our company-owned Experience stores. This role delivers best-in-class customer service, leverages retail expertise, and uses new tools and a product roadmap designed for these locations.

You will join a team that brings Experts and Leaders together to resolve customer issues and grow sales. You’ll receive curated training and ongoing development in a collaborative, store-wide culture that rewards performance and customer satisfaction.