Bilingual Mobile Expert (Spanish) — Elite Service & Sales

T-Mobile US Inc.; Hyattsville (MD); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. The role blends retail expertise with technical product knowledge, utilizing new systems and a product roadmap designed for these locations.

You will join a collaborative team and participate in curated training to grow your expertise. The position emphasizes delivering the best sales and service experiences in a customer's lifetime, with comprehensive benefits and

Qualifications

• High School Diploma or GED required.
• Must be fluent in English and Spanish.
• Experience in retail or customer service preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile products and processes.
• Leverages digital tools in interactions and onboarding.
• Collaborates with team to foster a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Bilingual (English/Spanish)

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. The role blends retail expertise with technical product knowledge, utilizing new systems and a product roadmap designed for these locations.

You will join a collaborative team and participate in curated training to grow your expertise. The position emphasizes delivering the best sales and service experiences in a customer's lifetime, with comprehensive benefits and